Shipping policy
How Shipping Works on The Waldeck
The Waldeck operates as a curated marketplace. Most items sold on this site are made, owned, and shipped directly by the brand that lists them — not by The Waldeck. A smaller number of items are sold and shipped directly by The Waldeck itself, under our own name. Because these are two different fulfillment models, they're covered separately below. Please check the product page for any item you're purchasing to confirm which applies.
1. Brand-Fulfilled Orders
The majority of products on The Waldeck are sold by independent brands who retain ownership of their inventory and fulfill every order themselves, directly to you.
Shipping times & carriers
Processing time, shipping method, and carrier are each set by the individual brand and vary by product. Estimated delivery windows are shown on the product page and/or at checkout. These are estimates provided by the brand, not guarantees from The Waldeck.
Multi-brand orders
If your order includes items from more than one brand, each item ships separately, directly from that brand, and may arrive on different days. You may receive multiple tracking numbers and multiple packages for a single Waldeck order.
Tracking
Tracking information, when available, is provided by the brand and shared with you via order confirmation or shipping notification email. If tracking is missing or not updating, contact us at hello@thewaldeck.com and we'll follow up with the brand on your behalf.
Risk of loss and title
For brand-fulfilled orders, risk of loss and title to the product transfer to you upon the brand's handoff of the item to the shipping carrier. The Waldeck does not take possession of, handle, or control these items at any point.
The Waldeck's role
The Waldeck operates as a marketplace facilitator for brand-fulfilled orders. We are not the shipper, carrier, or fulfillment provider for these items. Shipping delays, carrier errors, weather disruption, customs holds, lost packages, or damage occurring in transit are outside The Waldeck's direct control. While we are glad to assist as an intermediary between you and the brand to help resolve an issue, The Waldeck is not liable for shipping delays, lost shipments, or damage in transit for brand-fulfilled orders, and any such issue is ultimately subject to the shipping and fulfillment policies of the brand that shipped your item.
Damaged, lost, or incorrect brand-fulfilled items
Each brand sets its own policy for damaged, lost, or incorrect shipments, published on the relevant product page. If you're unsure what applies or can't locate it, email us at hello@thewaldeck.com with your order number — we will coordinate with the brand directly rather than asking you to track them down.
Returns & exchanges
Return and exchange eligibility, timelines, and process for brand-fulfilled items are set by the brand, not The Waldeck. See the product page or your order confirmation for the applicable policy.
2. Limitation of Liability — Brand-Fulfilled Orders
To the maximum extent permitted by law, The Waldeck's liability with respect to any brand-fulfilled order is limited to facilitating communication and resolution between you and the applicable brand. The Waldeck disclaims liability for indirect, incidental, or consequential damages arising from shipping delays, carrier mishandling, customs processing, or fulfillment errors committed by a third-party brand. This limitation does not affect any statutory rights you may have under applicable consumer protection law that cannot be waived by agreement.
3. In-House Products (The Waldeck)
A limited selection of products are sold directly by The Waldeck under our own name, rather than by a third-party brand. These are marked as such on the product page.
Processing & shipping
In-house orders are processed within [X] business days and shipped via [carrier(s)]. Estimated delivery times are shown at checkout.
Tracking
You'll receive a tracking number by email once your order ships.
Risk of loss and title
For in-house products, risk of loss transfers to you upon delivery to the carrier, consistent with standard retail practice; however, The Waldeck will work in good faith to resolve lost or damaged in-house shipments directly with you, since we are the seller of record for these items.
Damaged, lost, or incorrect in-house items
If an in-house item arrives damaged, incorrect, or does not arrive at all, contact hello@thewaldeck.com within [X] days of the delivery date (or expected delivery date, if lost) with your order number and, where applicable, a photo. We will arrange a replacement, refund, or reshipment at our discretion.
Returns & exchanges
In-house products may be returned or exchanged within [X] days of delivery, provided [condition — e.g., unworn, original packaging, tags attached]. See our Returns page for full details.
4. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Neither The Waldeck nor the fulfilling brand is responsible for orders delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided by the customer. Reshipment of an order returned to sender due to an address error may be subject to an additional shipping charge.
5. International Orders
International shipping availability, carriers, transit times, and any customs duties, taxes, or import fees are determined by each individual brand (or by The Waldeck, for in-house products) and are the responsibility of the customer unless otherwise stated at checkout. The Waldeck is not responsible for customs delays or additional fees assessed by a destination country.
6. Delays Outside Anyone's Control
Neither The Waldeck nor any brand selling on The Waldeck is responsible for delays caused by events outside reasonable control, including but not limited to severe weather, natural disaster, carrier service disruptions, labor disputes, or customs processing delays.
7. Questions
For any shipping question — brand-fulfilled or in-house — email hello@thewaldeck.com with your order number, and we'll get you an answer or connect you with the right party directly.